HomeStar Remodeling

I had new windows installed in my home by HomeStar Remodeling. The installation was totally completed in one day. Installers were polite and cleaned up after themselves. Will recommend them to anyone. Great service and quality workmanship

We reached out to HomeStar for our roof and gutter replacement. They were very thorough explaining what the job entailed and were very responsive to any questions we had throughout the process. The crew did a great job! We definitely will recommend to our family and friends!

Update#2 (7/25/2023) Well here we are again. Another window leaking, more of the same treatment even though I was promised a different experience if this ever happened again, and just nonstop headaches. They have had over a month to address this new leak and still nothing. Now it has managed to get worse. Originally it was just drywall damage. Now the leak has gotten worse and cause the trim to separate from the wall. I can't believe we are living through this again. Do not waste your time with this company. My biggest regret as a homeowner is hiring them to do anything to my house. If I could have my old, dated, non-leaking windows back without ever having dealt with these folks I would in a heartbeat. Update. I feel somewhat better about my experience, listed below if you care to read, they have sent a team out to address the water leaking in from the windows. So far so good and have reached out quite a few times to ensure we are satisfied and have apologized for the absurd experience we had. They informed us they reviewed all the calls and even hired more staff to quickly address problems like this in the future. I feel a bit more at ease and hope if there are anymore issues with the windows they will follow through. Summer was one of the people handling the case after being dismissed a few times and did a great job making us feel like a priority. I hope she has a huge part in the training of the new staff! ***Absolutely horrible customer service, I am just baffled by the lack of professionalism and care they provide. I am a previous customer and had 6 windows installed by this company in April 2022. From the start, they were never on time. Delayed the installation the day of due to damaged windows from the manufacturer, which they had in their possession for at least a month. Never thought to inspect upon receiving them? Also, they did not come with screens, so we had to wait weeks after they finally installed the windows for our screens. The caulking and quality of work was much to be desired. I can go on and on about the rest of the installation. However, the most recent nightmare I am dealing with now is two of the windows they installed are leaking into the house. Not even a year later! One evening, during a typical rainy night, the windows started dripping water all from the frame and seal on the inside of the house! I attempted to contact Homestar for two days with no response other than an email asking me to fill out a service request. No one was answering my calls unless I selected a new customer looking for an installation quote. How is that standing by your customers who are part of the Homestar "family" as I've seen in responses from the company on other bad reviews? After multiple failed attempts to speak with someone who works in the correct department they called my wife's number only to offer that they are working on fitting us into the schedule and do not want to inconvenience other customers who are scheduled for installations this week.... I'm sorry, but water leaking into your house when it rains in kind of an emergency when you live in this part of the country. No sympathy or solution was offered by them other than we will contact you when we can fit you in... just mind-blowing. I hope I save someone the headache I am experiencing and hope this reaches someone in that company who can make any bit of improvement with their quality of work and customer service. You all should be ashamed. Photo/video of the leaking window and another window they installed to give you a glance at the quality of work they provide.***

HomeStar Remolding replaced out windows and our French doors. The quality is amazing and we’ve had both 4 and 2 years respectively. What’s even better than the quality of the product are the thoroughness of the process up until installation, but more so the check of satisfaction after. Their customer service is top notch. We recommend them to all our friends! You will not be disappointed if you chose HomeStar!

Camar was very professional and knowledgeable. He took the time to sit down and explain everything in detail and answered all of the questions we had. He brought displays and walked through different scenarios and situations relating to our windows. He made us feel at ease and comfortable with spending our money with his company. Great experience.